International

The Black Swan

The Black Swan service has been specifically created for busy professionals juggling family life and career. We save you precious time and eliminate costly mistakes by taking care of the detailed research, planning and full management of your family holidays, for the ultimate peace of mind.

You will love:

• Receiving a selection of itineraries for your chosen destination, personalised and customised to meet the individual needs of your family;
• Having your own dedicated Experience Consultant to secure, and manage, all of your bookings from start to finish. No more overwhelm;
• Feeling confident in the knowledge we have your safety as our top priority, by helping you select a Travel Insurance policy perfectly tailored to your personal circumstances and holiday itinerary; and
• Exclusive access to our professional Company app. A 24-7 travel companion and single touch-point for all reservations and communication. A must-have for busy families who need modern convenience at their fingertips.

We are delighted to offer a personalised Family Travel Concierge as part of the Black Swan service.

We will:

• Be your trusted, single point of contact in times of need before, during, and after your holiday;
• Provide ideas and inspiration to spend your days, tailored to the interests of your family; and
• Look after your special requests, from unique accommodation requirements to sought after restaurant reservations.

Or chat to us about:

• More involved concierge service requests such as extensive scheduling and special event planning.

The Smart Swan

We understand there are some talented and enthusiastic families out there who love planning and organising their own holiday. But there’s one problem. After spending hours of your precious time building the perfect dream getaway, you are faced with an email inbox overflowing with reservation confirmations, itinerary breakdowns and receipts. Or, your kitchen worktop becomes home to a mound of printed booking confirmations equivalent to half a tree. Even worse, a combination of the two!

The answer to this problem is nothing other than our Smart Swan service.

Hello TFTC app. A 24-7 travel companion and smart communication system exclusive to the clients of The Family Travel Company.

Perfect for busy families who are super smart at creating their family holiday, but need everything neatly organised and stored in one place; itinerary, tickets, vouchers, documents and more!

You will love

• Secure storage of your family’s personal travel documents;
• Offline maps that can be downloaded to use without any network connections;
• A currency tab offering real time conversions to more than 50 currencies;
• Trip checklist that can be customised to your family’s unique requirements; and
• Capturing precious moments that last a lifetime with the electronic diary.

And more!

Plus, you will receive a complimentary destination guide and holiday checklist relevant to the country you are travelling to.